Terms and Conditions

TERMS & CONDITIONS - WelshGold.com

Last updated: 8 July 2026

These Terms & Conditions apply to purchases made through WelshGold.com by consumers (individuals buying wholly or mainly for personal use) and, where the relevant Schedule says so, to related engraving, repair, resizing, reshaping, bespoke and other service work arranged with us.

Please read these Terms carefully before placing an order.

Nothing in these Terms affects your statutory rights.

Quick Finder

General Terms

1. About us and how to contact us

2. Definitions

3. Website orders, bespoke payment links, acceptance and contract formation

4. Prices, VAT, delivery charges, payment and pricing errors

5. Handmade-to-order, ready-to-ship items, production and lead times

6. Delivery, insurance and risk

7. International orders: duties, taxes and customs

8. Cancellations, withdrawals, returns and refunds

9. Faulty items / not as described / damage in transit

10. Intellectual property and use of website content

11. Liability

12. Complaints, governing law and changes to these Terms

Product & Service Schedules

Schedule A - Plain Rings

Schedule B - Rings with Gemstones

Schedule C - Earrings

Schedule D - Other Non-Ring Jewellery

Schedule E - Engraving & Personalisation

Schedule F - Repairs, Resizing, Reshaping and Aftercare Services

Schedule G - Gemstones, Diamonds, Certification and Customer-Supplied Stones

Schedule H - International Returns and Service Movements

Schedule I - Bespoke / Offline Commissions

Schedule J - Ready-to-Ship Items

Priority rule: if there is any conflict between the General Terms and a Schedule, the Schedule applies for that product or service only. Otherwise the General Terms apply.

GENERAL TERMS

1) About us and how to contact us

Aur Cymru Limited trades via WelshGold.com.

Registered office: 1 Seamer Road Corner, Scarborough, North Yorkshire, YO12 5BB, United Kingdom

Email: hello [at] welshgold [dot] com

Please replace "[at]" with "@" and "[dot]" with "." when emailing us.

Telephone: 01723 368485

Company number: 08397989

VAT number: 446 2958 63

2) Definitions

In these Terms, the following words and phrases have the meanings set out below.

Bespoke / offline commission means an item or service individually discussed, designed, specified, quoted or agreed with you outside the normal public website checkout journey. Bespoke/offline commissions are normally individually designed, individually specified, personalised, engraved, adapted, or otherwise agreed for a particular customer. They may be paid by invoice, bank transfer, card payment, Stripe invoice, bespoke payment link, or another payment method we expressly agree with you.

Bespoke payment link means a payment link, invoice link, Stripe link, card-payment link or similar payment facility sent to you individually to collect payment for a bespoke/offline commission, personalised item, engraving, service work, repair, resizing, customer-supplied stone work or other individually agreed work. A bespoke payment link is not the same as buying a standard product through the normal public website checkout.

A payment link used only to collect payment for a bespoke quote or individually agreed commission does not, by itself, make the order a standard website item. However, a product bought through the normal public website checkout using only the standard product-page choices will normally be treated as a standard website item unless we expressly agree otherwise with you in writing before payment.

Cancellation / withdrawal means a consumer's statutory change-of-mind right to cancel or withdraw from a distance contract within the applicable cooling-off period. In UK consumer law this is often called the right to cancel. In EU consumer law it is often called the right of withdrawal. In these Terms we use both phrases.

Consumer means an individual acting wholly or mainly for purposes outside that individual's trade, business, craft or profession.

Customer-supplied stone work means any work involving a stone, gemstone, diamond, heirloom stone or other item supplied by the customer. This is considered only by prior written agreement and is normally bespoke/offline or service work.

Durable medium means a format that allows information to be stored and reproduced unchanged, such as an email.

EU customer means a consumer located in a Member State of the European Union at the time of purchase.

Handmade to order means that an item is made, finished or assembled after you place your order. Many WelshGold.com items are handmade to order because we do not generally hold ready-to-ship stock of those items. An item is not treated as personalised or made to your specification merely because it is handmade to order.

Made to your specification / personalised means an item made or adapted to your individual instructions beyond the standard choices shown on the relevant product page. This includes, for example, engraving, initials, names, dates, personalised wording, a family crest or coat of arms, non-standard design changes, non-standard finishes, customer-supplied stone work, or any other non-standard modification expressly agreed for you in writing. This may affect cancellation and withdrawal rights.

Non-standard modification means any design, finish, wording, size, stone, material, shape, setting, engraving, inscription, emblem, symbol, coat of arms, alteration or other change that is not offered as a standard product-page choice through the normal public website checkout.

Order Acceptance email means our email confirming that we have accepted your website order. It may also be described on the website or in correspondence as an order confirmation.

Ready-to-ship item means an item shown on WelshGold.com as ready to ship, already made, pre-crafted, completed or available for immediate dispatch. Ready-to-ship items have fixed characteristics, such as size, carat, gemstone, Welsh gold percentage, finish or design, unless the product page expressly offers a standard product-page choice. A ready-to-ship item can still be a standard website item if it is bought through the normal public website checkout without non-standard modification.

Standard product-page choices means the choices made available to customers on the relevant product page as part of the normal public website checkout. These may include options such as ring size, metal, gemstone option, chain length, finish, width or profile, where those choices are clearly presented on the product page. Choosing from standard product-page choices does not, by itself, make an item personalised or made to your specification.

Standard website item means a product ordered and paid for through WelshGold.com using only the standard product-page choices shown on the relevant product page and made available through the normal public website checkout. A standard website item may be handmade to order, ready to ship, or otherwise prepared after your order is accepted. It is not excluded from cancellation or withdrawal rights merely because it is handmade to order. A standard website item does not include bespoke/offline commissions, engraved or otherwise personalised items, customer-supplied stone work, or any non-standard modification agreed with you outside the standard product-page choices.

Where a product, example, image, design or previous commission is shown on the website for information, inspiration or quotation purposes, that does not make it a standard website item unless it is made available for direct purchase through the normal public website checkout using standard product-page choices.

Statutory rights means rights that the law gives consumers and which cannot lawfully be excluded or restricted. These include, where applicable, rights where goods are faulty, not as described, not of satisfactory quality, not fit for purpose, damaged in transit, or where services are not performed with reasonable care and skill.

UK customer means a consumer located in the United Kingdom at the time of purchase.

Website checkout means the ordinary WelshGold.com public online checkout process used to add a standard product to the basket and buy and pay for it directly through the website. It does not include a bespoke payment link, Stripe invoice, manual invoice, bank-transfer request, repair invoice, resizing invoice, service-work invoice or other individually issued payment request.

Working day means Monday to Friday, excluding bank holidays in England and Wales.

Information we give you before you place an order about price, payment, delivery, lead time, cancellation, withdrawal or other material terms forms part of the contract unless we expressly agree a change with you.

3) Website orders, bespoke payment links, acceptance and contract formation

When you place an order through the normal public website checkout, you are making an offer to buy the item shown on the relevant product page.

Where the checkout offers it, you may choose either:

• to pay 100% of the amount then due at checkout; or

• to pay 50% at the time of ordering and the remaining 50% once your piece has been completed and is ready for dispatch.

Because Welsh gold and related materials are limited and specialist, we may place a secure authorisation or hold on funds while we verify that your order can be fulfilled. This may appear as "pending" in your bank or payment account. On your initial order email this may appear as "Total Authorised".

Your website order is accepted, and a contract is formed, when we send you an Order Acceptance email. We aim to confirm, capture or release the initial payment stage within no longer than 7 days of the order being placed.

If we cannot accept your website order before that point, for example because materials are unavailable, we suspect fraud, there is an obvious pricing error, or export is not possible, we may decline or cancel the order before acceptance. In that case we will release any authorisation and/or refund any sums already paid.

Where you chose a 50% deposit option, the remaining balance becomes payable before dispatch. We will contact you when your piece is ready for the final payment stage.

Bespoke/offline commissions, personalised items, engraving, repairs, resizing, customer-supplied stone work and other individually agreed services may be arranged outside the normal public website checkout. These may be confirmed by email, quote, invoice, Stripe invoice, bespoke payment link, bank transfer request or another written process agreed with you.

If we send you a bespoke payment link, Stripe invoice or similar individual payment request for a bespoke/offline commission, personalised item or service work, the payment method is only a way to collect payment. It does not, by itself, change the order into a standard website item.

For bespoke/offline commissions and personalised items, we may ask you to confirm the agreed specification, design, wording, engraving, stone, size or other details in writing before payment is taken or before work begins. Where an item is made to your specification or clearly personalised, the usual change-of-mind cancellation or withdrawal right may not apply. This does not affect your statutory rights if the item is faulty, not as described, not made in accordance with the agreed specification, or otherwise in breach of your statutory rights.

4) Prices, VAT, delivery charges, payment and pricing errors

Prices are shown in GBP (£). Unless we clearly state otherwise, prices shown on product pages include UK VAT.

Standard UK delivery is included in the website price unless we clearly state otherwise.

For customers outside the UK, shipping is charged at cost. Where possible, this will be shown in the basket and/or checkout before you place or finalise the order. We reserve the right not to export to some countries.

Where the basket or checkout is able to calculate applicable duties, taxes or similar import charges in advance, they will be shown there and form part of the amount due at the relevant payment stage. Where they cannot be calculated in advance, they remain the customer's responsibility and may be payable directly to the relevant authority or courier.

You must pay using the payment methods offered through the checkout or any other method we expressly agree with you in writing.

If there is an obvious error in the price shown, we may cancel the order and refund you, or contact you to confirm whether you wish to proceed at the corrected price.

5) Handmade-to-order, ready-to-ship items, production and lead times

Most WelshGold.com items are handmade to order. This means they are made, finished or assembled after we accept your order.

Ready-to-ship items are different. They have already been made and are normally available for prompt dispatch after your order is accepted and payment is confirmed, unless the product page or our correspondence says otherwise.

Because many items are handmade to order, by placing an order for a handmade-to-order item you agree that delivery may take longer than 30 days.

Most standard handmade-to-order website items are usually completed within about 4 to 6 weeks of the order being placed. Simpler items, such as plain band rings, may be ready sooner. More elaborate items may take longer.

A product page, bespoke quote or Order Acceptance email may give a more specific estimate.

For international orders, shipping and customs processes may add additional time.

Lead times are estimates, not guarantees, unless we expressly confirm a guaranteed timescale in writing.

If you need a piece for a particular date, please contact us before ordering and we will tell you whether that date is feasible.

If we expect a material delay, we will contact you and offer an updated timeframe and, where appropriate, suitable alternatives or a refund.

Because our pieces are handmade or otherwise individually prepared, small differences consistent with crafting may occur, but your item will correspond in all material respects with the product description and any agreed specification.

For the avoidance of doubt, an item is not treated as personalised or made to your specification merely because it is handmade to order. A standard website item may still be eligible for cancellation or withdrawal rights, subject to clause 8.

6) Delivery, insurance and risk

We dispatch jewellery using fully insured and trackable delivery services appropriate to the value of the item.

A signature may be required on delivery.

Risk in the goods remains with us until the goods come into the physical possession of:

• you; or

• a person identified by you to take possession of the goods on your behalf.

If you ask us to deliver to a named third party or collection point identified by you, risk passes when the goods are delivered there.

We strongly discourage asking any carrier to leave valuable jewellery unattended. If you ask a carrier to depart from a signed-for delivery process or to leave a parcel unattended, this may affect practical insurance or claims handling, but nothing in this clause limits your statutory rights.

If delivery fails because you supplied an incorrect address, refused delivery, were unavailable where a signature was reasonably required, or failed to complete required customs formalities, we may charge any additional delivery, return, storage or administrative costs reasonably incurred.

7) International orders: duties, taxes and customs

For orders delivered outside the United Kingdom, we use insured and trackable international delivery services.

We may decline orders to destinations where delivery, customs handling, insurance or legal requirements make the order impractical.

Import duties, local taxes, customs charges and similar fees may be payable in the destination country.

Where our basket or checkout can calculate these charges in advance, they will be shown before you place or finalise the order and, where applicable, included in the amount due at that stage.

Where such charges cannot be calculated in advance, they remain the customer's responsibility and may be payable directly to the relevant authority or courier.

We are not responsible for delays caused by customs clearance processes or for charges imposed by customs authorities in the destination country.

8) Cancellations, withdrawals, returns and refunds

8.1 What this clause covers

This clause deals with change-of-mind cancellation and withdrawal rights for consumers buying at a distance. It does not limit or replace your statutory rights if an item is faulty, not as described, not of satisfactory quality, damaged in transit, or otherwise in breach of your statutory rights.

For EU customers, the change-of-mind right is commonly called the right of withdrawal. For UK customers, it is commonly called the right to cancel. In these Terms we use both expressions.

8.2 Standard right to cancel / right of withdrawal for goods

If you are a consumer buying at a distance, including a consumer in the United Kingdom or European Union, you normally have the right to cancel or withdraw from your contract for an eligible standard website item without giving a reason.

You may exercise this right from the time the contract is formed until 14 days after the day on which you, or someone nominated by you, receives the goods.

If your order is delivered in separate parcels, lots or pieces, the 14-day period runs from the day after the final parcel, lot or piece is received.

A standard website item is not excluded from this right merely because it is handmade to order.

8.3 Service work and the cancellation period

Where we agree repair, resizing, reshaping, restoration, alteration, engraving, design or other service work with you at a distance, you may have a 14-day cancellation period for that service contract starting the day after the contract is made.

If you expressly ask us to begin service work during the cancellation period and you later cancel, you may be required to pay a proportionate amount for work already carried out and any materials already supplied or committed, where the law allows.

If service work has been fully performed during the cancellation period at your express request, and you acknowledged before work began that you would lose the right to cancel once the service had been fully performed, the cancellation right may no longer apply to that service.

This does not affect your statutory rights if services are not performed with reasonable care and skill.

8.4 Items excluded from change-of-mind cancellation / withdrawal

The standard change-of-mind cancellation or withdrawal right does not apply to goods that are made to your specification or are clearly personalised. This includes, for example:

• engraved items;

• otherwise personalised items;

• bespoke/offline commissions;

• customer-supplied stone work; and

• any non-standard design, finish, wording, size, stone, material, setting, shape, coat of arms, symbol, emblem or other modification expressly agreed for you outside the standard product-page choices shown on the website.

For hygiene reasons, earrings may only be returned under the change-of-mind cancellation or withdrawal right where they are unused and returned in their original condition and packaging, and where any hygiene seal remains intact if one was applied.

Product-specific rules also apply under the relevant Schedule below.

These exclusions do not affect your statutory rights if an item is faulty, not as described, not of satisfactory quality, damaged in transit, not made in accordance with the agreed specification, or otherwise in breach of your statutory rights.

8.5 How to cancel or withdraw

To cancel or withdraw from an eligible standard website item, you can use any of the following methods:

• click the "Withdraw from contract" link in our website footer and complete the online form;

• email hello [at] welshgold [dot] com with your order number and a clear statement that you wish to cancel or withdraw from the contract; or

• use the model cancellation / withdrawal form at the end of these Terms.

You do not have to use the online form or the model cancellation / withdrawal form, provided that you send us a clear statement that you wish to cancel or withdraw.

If you use the online form, we will acknowledge receipt of your request by email without undue delay. We will then review the order details so that we can confirm whether the item is eligible and provide return instructions where required.

Your cancellation or withdrawal is effective if you send your communication before the end of the applicable cancellation or withdrawal period.

8.6 Returning goods after cancellation or withdrawal

If you cancel or withdraw from an eligible standard website item after it has been dispatched or delivered, you must return it to us within 14 days of telling us that you wish to cancel or withdraw.

Unless the goods are faulty, not as described, damaged in transit or otherwise in breach of your statutory rights, you are responsible for arranging and paying for return shipping, including suitable tracking, insurance and any customs or carrier paperwork required for international returns.

Please contact us first for return instructions at hello [at] welshgold [dot] com, especially if you are returning goods from outside the UK. Contacting us for return instructions does not extend any statutory deadline for sending goods back.

For returns we strongly recommend using an insured, tracked service that provides proof of delivery.

Returned items remain your responsibility until they are received by us.

8.7 Refunds after cancellation or withdrawal

If you validly cancel or withdraw before the goods have been dispatched, we will refund any sums paid for the cancelled item within 14 days of receiving your cancellation or withdrawal notice.

If the goods have already been dispatched or delivered, we will refund you within 14 days of receiving the goods back or, if earlier, within 14 days of receiving satisfactory evidence from an established postal, courier or transport provider that the goods have been sent back to us.

Evidence of return must identify the sender, the recipient, the goods or parcel, and the carrier or postal service used. We may ask for further information if the evidence supplied is incomplete or unclear.

We will inspect returned goods promptly after receipt. If the goods have been handled beyond what is reasonably necessary to inspect them, or if they are returned damaged, incomplete or with missing certificates, cards, packaging, tags, accessories or other supplied materials, we may make any deduction from the refund that is permitted by law to reflect the reduction in value or any loss caused.

Refunds will be made to the original payment method, unless we expressly agree otherwise with you.

Where required by law, we will refund the cost of standard outbound delivery. If you chose a premium or express delivery service, any delivery refund may be limited to the cost of our standard delivery service.

8.8 Condition of returns and deductions for diminished value

You may handle returned goods only to the extent reasonably necessary to inspect them, in the same way you might in a shop.

If handling goes beyond what is reasonably necessary and the value of the goods is reduced as a result, we may reduce the refund to reflect that diminished value.

Please return the item complete with any packaging, certificates, cards, tags, accessories or other materials supplied with it, where reasonably possible.

Product-specific rules also apply under the relevant Schedule below.

8.9 Size, fit and selected options

Where you select a standard product-page choice, such as ring size or chain length, you are responsible for selecting the correct option unless we have made an error or the item does not match the order accepted by us.

If we make the item in accordance with the size, length or option you selected and you later find that it does not fit or is not the option you wanted, that is not normally treated as a fault. We may still be able to help by resizing, alteration or other service work where feasible, subject to the relevant Schedule.

This does not affect your cancellation or withdrawal rights where the item is an eligible standard website item, nor your statutory rights if the item is faulty, not as described or otherwise in breach of your statutory rights.

9) Faulty items / not as described / damage in transit

If your item is faulty, not as described, does not do what it is supposed to do, is not of satisfactory quality, or arrives damaged, please contact us as soon as reasonably possible at hello [at] welshgold [dot] com so that we can put matters right promptly.

We may ask for photographs, packaging information or other reasonable information to help us assess the issue.

Please keep the item and its packaging until we have had an opportunity to advise you, especially where damage in transit is alleged.

Nothing in these Terms restricts or removes your statutory rights, including your rights to repair, replacement, price reduction or refund where the law provides them. The remedy available will depend on the circumstances, the nature of the item, the nature of the problem and the time that has passed.

If the issue was caused by accidental damage, misuse, normal wear and tear, failure to follow care instructions, work carried out by someone else, or a specification or wording you approved, it may not be treated as a fault by us. This does not affect any statutory rights that cannot lawfully be excluded or restricted.

10) Intellectual property and use of website content

All content on WelshGold.com, including text, photographs, product images, product descriptions, logos, trademarks, designs, graphics, layout and other material, is protected by intellectual property rights.

You may not reproduce, copy, edit, republish, scrape, adapt, distribute or use any website content for commercial purposes without our prior written permission.

Nothing in these Terms transfers to you any intellectual property rights in the website or its content, except the limited right to use the website for legitimate personal browsing and purchasing.

11) Liability

Nothing in these Terms limits or excludes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• breach of statutory rights that cannot lawfully be limited or excluded; or

• any other liability that cannot lawfully be limited or excluded.

We are not liable for losses that were not reasonably foreseeable at the time the contract was formed.

Nothing in these Terms excludes or restricts any liability arising from a failure to exercise reasonable care and skill in relation to service work.

12) Complaints, governing law and changes to these Terms

Complaints should be sent to hello [at] welshgold [dot] com or to our registered office address above.

We aim to deal with complaints promptly and fairly.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, although if you live in another part of the United Kingdom you may also have rights to bring proceedings there where the law allows. If you are a consumer living in the European Union, you may also have mandatory rights under the laws of your country of residence that cannot be excluded by these Terms.

We may update these Terms from time to time. The version that applies to your order is the version in force on the date your order is accepted in the Order Acceptance email or, for bespoke/offline commissions or service work, the version incorporated or provided when your bespoke/offline commission or service contract is agreed.

SCHEDULE A - PLAIN RINGS

This Schedule applies to plain rings without gemstones, including wedding rings, plain bands and plain Celtic rings.

A1. Ring size responsibility

Where you select or provide a ring size, you are responsible for ensuring it is correct. We recommend confirming your size using a reputable local jeweller or a reliable ring sizer before ordering.

Selecting a ring size from the standard sizes shown on the product page does not, by itself, make the ring personalised or made to your specification.

A2. If we made the ring to the wrong size

If we have made the ring not in accordance with the size you ordered, we will remedy this at our cost.

A3. If you ordered the wrong size

If the ring has been made to the size you selected but does not fit, that is not treated as a fault. We may still be able to help by resizing, subject to feasibility and the terms below.

A4. UK customers - minor resizing goodwill

For UK customers, where technically feasible and appropriate for the ring design, we will normally offer one minor resize of up to half a size up or down without charge for labour.

You will be responsible for the cost of insured carriage to and from us, unless the resize is needed because of our error or because the item is faulty, not as described or otherwise in breach of your statutory rights.

A5. UK customers - larger resizing / not feasible

If resizing beyond half a size is required, or if the ring cannot safely be resized by a minor adjustment, we will provide a quote for the work and carriage.

A6. Non-UK customers

For non-UK customers, where the ring has been made to the size ordered and resizing is requested:

• resizing or remake work is provided as a chargeable service;

• you are responsible for shipping and insurance both ways;

• we may charge an administration amount for customs/tax paperwork and handling time; and

• any duties, taxes and carrier fees are your responsibility.

Returning a ring or any item of jewellery to the UK must be done in a manner that complies with the rules and requirements of the UK and the country from which the item is being sent. This is very important. Incorrect or incomplete paperwork can result in UK import VAT, customs duty, carrier fees, storage charges or other charges being imposed when the item returns to the UK, and may also create further duties, taxes or import charges when the item is sent back to you after resizing or service work.

Please do not send any item back to us, to our workshop, or to any third party connected with us until you have contacted us first and received written return instructions. We strongly recommend using an experienced international carrier, shipping agent or customs broker who understands temporary returns, repairs, resizing, service movements and returned-goods customs procedures.

If charges arise because you, your carrier, your shipping agent or your customs broker used incorrect or incomplete paperwork, we may recover those charges and any reasonable administrative costs from you where the law allows.

Where appropriate, we may recommend that minor resizing is carried out locally by a reputable jeweller at your expense rather than returning the ring to the UK.

A7. Pre-authorisation required

Do not return a ring for resizing, alteration, inspection or service work without written authorisation and instructions from us. This is very important and applies to both UK and non-UK customers.

For non-UK customers, Schedule H also applies.

A8. Non-standard sizes or modifications

If you ask for a size, profile, width, finish or other ring feature that is not offered as a standard product-page choice, this may be treated as a non-standard modification and may affect cancellation or withdrawal rights.

SCHEDULE B - RINGS WITH GEMSTONES

This Schedule applies to engagement rings, eternity rings, gemstone-set rings and any ring containing stones.

B1. Resizing gemstone rings is more complex

Resizing rings with gemstones can be difficult and may require re-setting stones, reworking settings or remaking part of the ring. Risk factors depend on the design, setting type, stone type and the area of the ring affected.

B2. If we made the ring to the wrong size

If we have made the ring not in accordance with the size you ordered, we will remedy this at our cost.

B3. If you ordered the wrong size

If the ring has been made to the size ordered but does not fit, that is not treated as a fault. We will assess what is feasible and, if appropriate, provide a quote for resizing, re-setting, remake work or other required workshop steps.

B4. Non-UK customers

For non-UK customers, where the ring is not faulty and was made to the size ordered, any return-to-UK resizing or remake may also include:

• an administration amount for customs/tax paperwork and handling time;

• shipping and insurance both ways; and

• any duties, taxes and carrier fees.

Schedule H also applies to non-UK returns and non-UK service movements.

B5. Pre-authorisation required

Do not return a gemstone ring for resizing, inspection, alteration or service work without written authorisation and instructions from us. This is very important and applies to both UK and non-UK customers.

B6. Non-standard stone or setting changes

If you ask for a stone, setting, layout, finish, size or other feature that is not offered as a standard product-page choice, this may be treated as a non-standard modification and may affect cancellation or withdrawal rights.

SCHEDULE C - EARRINGS

This Schedule applies to earrings.

For hygiene reasons, earrings can only be returned under the change-of-mind cancellation or withdrawal right where they are unused and returned in their original condition and packaging, and where any hygiene seal remains intact if one was applied.

This does not affect your statutory rights in relation to faulty goods, goods not as described, goods not of satisfactory quality, or other rights that cannot lawfully be restricted.

SCHEDULE D - OTHER NON-RING JEWELLERY

This Schedule applies to non-ring jewellery such as pendants, cufflinks, bracelets, torques and similar items.

Where you select a size, length or similar option, for example chain length, you are responsible for selecting the correct option.

Selecting a size, length or similar option from the standard choices shown on the product page does not, by itself, make the item personalised or made to your specification.

If an item is made in accordance with the option you selected but you later want a different size or length, that is not treated as a fault. We may provide a quote for alteration work and carriage where alteration is feasible.

If you ask for a size, length, finish, design, wording, stone, material or other feature that is not offered as a standard product-page choice, this may be treated as a non-standard modification and may affect cancellation or withdrawal rights.

For non-UK returns, repairs, resizing, alteration or service movements, Schedule H also applies.

SCHEDULE E - ENGRAVING & PERSONALISATION

This Schedule applies where we provide engraving, personalisation or another expressly agreed non-standard customisation.

At present, engraving is generally arranged outside the normal public website checkout. Customers are asked to contact us to discuss options and confirm the final wording, layout, design or other personalisation in writing before work proceeds.

Engraving and personalisation may include initials, names, dates, inscriptions, symbols, emblems, family crests, coats of arms, handwriting, bespoke motifs, customer-supplied designs or other customer-specific details.

E1. Instructions and approval

Engraving and personalisation are carried out strictly according to the instructions you provide and any wording, layout, design, artwork or other personalisation you approve in writing.

You are responsible for checking spelling, punctuation, dates, initials, wording, design details, artwork and any other personalised content.

E2. Effect on cancellation and withdrawal rights

Engraved or otherwise personalised items are made to your specification. The statutory change-of-mind cancellation or withdrawal right does not apply to such items.

This does not affect your statutory rights if the engraving or personalisation is faulty, not as described, not in accordance with your approved instructions, or otherwise in breach of your statutory rights.

E3. If engraving or personalisation matches the approved instructions

If we have carried out the engraving or personalisation in accordance with your approved instructions, dissatisfaction with wording choices, date choices, design choices or stylistic preference is not treated as a fault.

E4. If we made an error

If we made an error compared with your approved instructions, we will remedy it.

E5. Non-UK customers

Where engraving or personalisation was carried out correctly to approved instructions, any subsequent remedial work and all shipping, customs, taxes, duties, carrier fees and related costs are chargeable to the customer.

Returning any item of jewellery to the UK must be done in a manner that complies with the rules and requirements of the UK and the country from which the item is being sent. This is very important. Incorrect or incomplete paperwork can result in UK import VAT, customs duty, carrier fees, storage charges or other charges being imposed when the item returns to the UK, and may also create further duties, taxes or import charges when the item is sent back to you after remedial work.

Please do not send any item back to us, to our workshop, or to any third party connected with us until you have contacted us first and received written return instructions. We strongly recommend using an experienced international carrier, shipping agent or customs broker who understands temporary returns, repairs, resizing, service movements and returned-goods customs procedures.

If charges arise because you, your carrier, your shipping agent or your customs broker used incorrect or incomplete paperwork, we may recover those charges and any reasonable administrative costs from you where the law allows.

This does not affect your statutory rights if the engraving or personalisation is faulty, not as described, not in accordance with your approved instructions, or otherwise in breach of your statutory rights.

SCHEDULE F - REPAIRS, RESIZING, RESHAPING AND AFTERCARE SERVICES

This Schedule applies to repair, resizing, reshaping, restoration and similar aftercare/service work, whether relating to WelshGold.com items or, where we agree, jewellery originally made by another jeweller.

F1. Website-order ring sizing issues

Where the issue concerns ring size on a WelshGold.com order, Schedules A or B apply as appropriate.

F2. Pre-authorisation required

Do not send items to us for service work, inspection, resizing, repair, alteration or assessment without written authorisation and instructions from us.

For non-UK customers, Schedule H also applies.

F3. Items not originally made by us

We may agree to work on jewellery that we did not originally make. However, outcomes can be affected by unknown alloys, prior repairs, hidden weaknesses, wear, earlier re-sizing, earlier re-tipping, stone condition, or design limitations.

F4. No repair or alteration is entirely without risk

No repair, resetting, re-clawing, re-tipping, sizing, cleaning or alteration process is entirely without risk, particularly where an item is old, fragile, previously repaired or contains stones that may have hidden weaknesses, prior treatment, chips, inclusions or wear.

We will explain any material risks we identify before proceeding and, if we consider the risk too high, we may decline the work.

F5. International service work

Because international service movements can create additional customs, tax, insurance and administrative complexity, we may limit, decline or accept such work only by prior agreement.

If we accept non-UK service work, the quote may include:

• the service work itself;

• shipping and insurance both ways;

• an administration amount for customs/tax paperwork and handling time; and

• any duties, taxes and carrier fees.

Schedule H also applies to all non-UK service movements.

F6. Reasonable care and skill

Nothing in this Schedule limits your statutory rights or excludes our obligation to exercise reasonable care and skill.

F7. Cancellation of service work

Where service work is agreed at a distance, clause 8.3 applies. If you ask us to begin service work during any cancellation period and then cancel, you may have to pay a proportionate amount for work already carried out and materials already supplied or committed, where the law allows.

SCHEDULE G - GEMSTONES, DIAMONDS, CERTIFICATION AND CUSTOMER-SUPPLIED STONES

This Schedule applies to gemstone-related products and services.

G1. Ethical sourcing

We aim to use ethically sourced, conflict-free gemstones supplied by trusted suppliers. Availability and sourcing may vary by stone type and specification.

G2. Stone type

Some product pages feature lab-grown diamonds or lab-grown alternatives. Others may feature natural diamonds or other precious stones.

The stone type for your order will be the stone type stated on the relevant product page or, for bespoke/offline commissions, the stone type confirmed with you in writing.

G3. Certification

Where a diamond is large enough and appropriate for certification, we will usually supply an internationally recognised certificate, such as GIA or IGI, unless we tell you otherwise in writing.

G4. Natural variation and screen display

Gemstones may show natural variation in colour, tone and appearance. Product photography is representative and screens may display colours differently.

G5. Customer-supplied stones

Customer-supplied stones are considered only by prior written agreement, usually in connection with bespoke/offline commissions or other work we expressly agree to undertake.

If we agree to consider a customer-supplied stone, we will first carry out a professional assessment and provide an acceptance note and/or written risk explanation before work begins.

We may decline to work with a customer-supplied stone if, in our judgment, the condition, cut, treatment, structure or setting risk makes the work unsuitable.

G6. Risk with customer-supplied stones

Even with reasonable care and skill, work involving customer-supplied stones may carry inherent risk where there are hidden weaknesses, chips, inclusions, prior treatments, wear or setting limitations. We will explain any material risks identified before proceeding.

Nothing in this Schedule excludes liability where the law says it cannot be excluded.

G7. Effect on cancellation and withdrawal rights

Customer-supplied stone work is normally bespoke/offline or service work and may be outside the standard change-of-mind cancellation or withdrawal framework. This does not affect your statutory rights if the work is faulty, not as described, not performed with reasonable care and skill, or otherwise in breach of your statutory rights.

For non-UK returns or service movements involving customer-supplied stones, Schedule H also applies.

SCHEDULE H - INTERNATIONAL RETURNS AND SERVICE MOVEMENTS

This Schedule applies to non-UK returns and non-UK service-work movements, including returns for resizing, alteration, repair, inspection, engraving issues, personalisation issues, customer-supplied stone work, bespoke work, warranty assessment or any other service movement.

International returns and service movements may require customs declarations and may create tax, duty, VAT, carrier-fee, storage-fee or administrative consequences in the destination country and/or the UK.

Where the return or service movement is not due to our fault:

• you are responsible for using a suitable carrier and completing documentation accurately;

• you are responsible for shipping, tracking and insurance;

• you are responsible for duties, taxes, VAT, customs charges, carrier fees and storage fees; and

• if we incur charges because of incorrect or incomplete paperwork, we may recover those costs and any reasonable administrative costs from you where the law allows.

Please contact us first for written instructions before returning goods from outside the UK. This is very important. Do not send goods back to us, to our workshop, or to any third party connected with us until we have confirmed the appropriate return address and instructions.

Returning a ring or any item of jewellery to the UK must be done in a manner that complies with the rules and requirements of the UK and the country from which the item is being sent. Incorrect or incomplete paperwork can result in UK import VAT, customs duty, carrier fees, storage charges or other charges being imposed when the item returns to the UK, and may also create further duties, taxes or import charges when the item is sent back to you after resizing, repair or service work.

We strongly recommend using an experienced international carrier, shipping agent or customs broker who understands temporary returns, repairs, resizing, service movements and returned-goods customs procedures.

We will provide practical guidance where we can, but you remain responsible for compliance with carrier and customs requirements unless the return is due to our fault or the law says otherwise.

Where a return is due to our fault, because goods are faulty, not as described, damaged in transit, not made in accordance with the agreed specification, or otherwise in breach of your statutory rights, different rules may apply and we will advise you on the next steps.

If a statutory cancellation or withdrawal period applies, contacting us for return instructions does not extend the statutory deadline for sending goods back. You remain responsible for ensuring that any return is sent within the required time limit.

SCHEDULE I - BESPOKE / OFFLINE COMMISSIONS

This Schedule applies to bespoke or commissioned work agreed outside the normal public website checkout.

I1. Bespoke work is individually agreed

Bespoke work is usually confirmed by a written quote, scope of work, design approval and payment timetable.

Where we use a bespoke payment link, Stripe invoice, invoice link or similar payment route, that link is used only to collect payment for the individually agreed work. It does not, by itself, make the order a standard website item.

I2. Confirmation before payment or production

Before we take payment or begin production for a bespoke/offline commission, we may ask you to approve the specification in writing. This may include the design, size, metal, stone, finish, wording, engraving, family crest, coat of arms, symbol, emblem, artwork, production timetable, payment route and any cancellation or withdrawal information relevant to the order.

For EU customers, where we consider that the item is made to your specification or clearly personalised, we will aim to make that clear before payment is made or before production begins.

I3. Design work / retainer

Where we agree a design retainer or design-stage payment, the amount, what it covers, and how any unused credit is dealt with will be set out in writing before work begins.

Where design work, sketches, CAD or similar services have already been provided, the part of the retainer covering that work is not refundable simply because you later decide not to proceed. Any unused credit will be applied or refunded as set out in the written quote or agreement.

I4. Customer-supplied designs and third-party rights

If you ask us to create or adapt a design using sketches, images, logos, family crests, coats of arms, motifs, symbols or other materials supplied or approved by you, you confirm that, to the best of your knowledge, you have the right to use them and that our doing so will not infringe the rights of any third party.

We may refuse work that appears likely to infringe another person's intellectual property or other rights.

I5. Ownership of design materials created by us

Unless we agree otherwise in writing, any design drawings, CAD files, renders, manufacturing methods and related intellectual property created by us remain our property even after ownership of the finished piece passes to you.

I6. Customer-supplied stones

Where a bespoke commission involves a customer-supplied stone, Schedule G also applies.

I7. Effect on cancellation and withdrawal rights

Bespoke commissions and items made to your specification are usually outside the standard change-of-mind cancellation or withdrawal framework. This includes items engraved or otherwise personalised with initials, names, dates, inscriptions, family crests, coats of arms, symbols, emblems, bespoke motifs, customer-supplied designs or other customer-specific details.

This does not affect your rights if the item is faulty, not as described, not of satisfactory quality, not made in accordance with the agreed specification, or otherwise in breach of your statutory rights.

I8. Deadlines

If you need a bespoke item for a particular date, we encourage you to discuss that with us before paying any deposit or design retainer. Any guaranteed date must be agreed in writing.

I9. Website examples and later product listings

If we show an example of bespoke or personalised work on the website, or later introduce a similar type of item as a standard website product, that does not change the status of an individually agreed bespoke/offline commission already agreed with you.

Whether an order is treated as a standard website item, bespoke/offline commission, personalised item or service work depends on the nature of the order, the specification agreed with you, and the route by which the order was agreed.

SCHEDULE J - READY-TO-SHIP ITEMS

This Schedule applies to items shown on WelshGold.com as ready to ship, already made, pre-crafted, completed or available for immediate dispatch.

J1. Fixed characteristics

Ready-to-ship items have already been made and may have fixed characteristics, such as gold carat, Welsh gold percentage, gemstone, size, finish, profile or design.

Please check the product page carefully before ordering. What is shown and described on the product page is the item you are ordering, subject to any standard product-page choices expressly offered on that page.

J2. Dispatch

Ready-to-ship items are normally available for prompt dispatch after your order is accepted and payment is confirmed. Any delivery estimate remains subject to security checks, payment confirmation, export checks, carrier availability and any other matter outside our reasonable control.

J3. Cancellation and withdrawal rights

A ready-to-ship item bought through the normal public website checkout without engraving, personalisation or other non-standard modification is normally a standard website item for cancellation and withdrawal purposes.

If you ask us to resize, engrave, personalise, alter or otherwise modify a ready-to-ship item outside the standard product-page choices before dispatch, that work may be treated as a non-standard modification, personalisation, service work or bespoke/offline work and may affect cancellation or withdrawal rights.

This does not affect your statutory rights if the item is faulty, not as described, not of satisfactory quality, damaged in transit or otherwise in breach of your statutory rights.

MODEL CANCELLATION / WITHDRAWAL FORM (optional)

You may use this form if you wish to cancel or withdraw from a standard website item that is eligible for cancellation or withdrawal, but you do not have to.

You may also cancel or withdraw by emailing hello [at] welshgold [dot] com with a clear statement that you wish to cancel or withdraw, or by using the "Withdraw from contract" link in our website footer.

To: Aur Cymru Limited / WelshGold.com

Email: hello [at] welshgold [dot] com

I/We hereby give notice that I/we cancel/withdraw from my/our contract for the sale of the following goods:

Order number:

Ordered on:

Received on:

Name of customer:

Address of customer:

Email address of customer:

Signature of customer (only if sent on paper):

Date: