Terms and Conditions

The terms and conditions for purchasing Welsh gold jewellery from Aur Cymru Limited.

TERMS & CONDITIONS - WelshGold.com

Aur Cymru Limited ("we", "us", "our")

Last updated: 14 May 2026

These Terms & Conditions apply to purchases made through WelshGold.com by consumers (individuals buying wholly or mainly for personal use) and, where the relevant Schedule says so, to related engraving, repair, resizing, reshaping, bespoke and other service work arranged with us.

Please read these Terms carefully before placing an order.

Nothing in these Terms affects your statutory rights.

Quick Finder

General Terms

1. About us and how to contact us

2. Definitions

3. Website orders: authorisation, acceptance and contract formation

4. Prices, VAT, delivery charges, payment and pricing errors

5. Handmade-to-order production and lead times

6. Delivery, insurance and risk

7. International orders: duties, taxes and customs

8. Cancellations, returns and refunds

9. Faulty items / not as described / damage in transit

10. Intellectual property and use of website content

11. Liability

12. Complaints, governing law and changes to these Terms

Product & Service Schedules

Schedule A - Plain Rings

Schedule B - Rings with Gemstones

Schedule C - Earrings

Schedule D - Other Non-Ring Jewellery

Schedule E - Engraving & Personalisation

Schedule F - Repairs, Resizing, Reshaping and Aftercare Services

Schedule G - Gemstones, Diamonds, Certification and Customer-Supplied Stones

Schedule H - International Returns and Service Movements

Schedule I - Bespoke / Offline Commissions

Priority rule: if there is any conflict between the General Terms and a Schedule, the Schedule applies for that product or service only. Otherwise the General Terms apply.

GENERAL TERMS

1) About us and how to contact us

Aur Cymru Limited trades via WelshGold.com.

Registered office: 1 Seamer Road Corner, Scarborough, North Yorkshire, YO12 5BB, United Kingdom

Email: hello [at] welshgold [dot] com

Telephone: 01723 368485

Company number: 08397989

VAT number: 446 2958 63

2) Definitions

Handmade to order means that our website items are generally made once you place your order. We do not generally hold ready-to-ship stock.

Standard website items means items bought and paid for through the website checkout, even though they are handmade to order.

Personalised / made to your specification means items made specifically to your instructions beyond the standard options shown on the product page, including engraving, personalised wording, non-standard design changes, non-standard finishes, or other custom modifications expressly agreed for you in writing. This may affect cancellation rights.

Bespoke / offline commission means an item agreed through consultation, email, phone or another off-checkout process and paid outside the normal website checkout, for example by invoice, bank transfer or payment link.

Order Confirmation means our email confirming that we have accepted your website order.

Information we give you before you place an order about price, payment, delivery, lead time, cancellation or other material terms forms part of the contract unless we expressly agree a change with you.

3) Website orders: authorisation, acceptance and contract formation

When you place an order through WelshGold.com, you are making an offer to buy.

Where the checkout offers it, you may choose either:

to pay 100% of the amount then due at checkout; or

to pay 50% at the time of ordering and the remaining 50% once your piece has been completed and is ready for dispatch.

Because Welsh gold and related materials are limited and specialist, we may place a secure authorisation or hold on funds while we verify that your order can be fulfilled. This may appear as "pending" in your bank or payment account. On your initial order confirmation email this will appear as 'Total Authorised'.

Your order is accepted, and a contract is formed, when we send you an Order Acceptance email. We aim to confirm, capture or release the initial payment stage within no longer than 7 days of the order being placed.

If we cannot accept your order before that point, for example because materials are unavailable, we suspect fraud, there is an obvious pricing error, or export is not possible, we may decline or cancel the order before acceptance. In that case we will release any authorisation and/or refund any sums already paid.

Where you chose a 50% deposit option, the remaining balance becomes payable before dispatch. We will contact you when your piece is ready for the final payment stage.

4) Prices, VAT, delivery charges, payment and pricing errors

Prices are shown in GBP (£). Unless we clearly state otherwise, prices shown on product pages include UK VAT.

Standard UK delivery is included in the website price unless we clearly state otherwise.

For customers outside the UK, shipping is charged at cost. Where possible, this will be shown in the basket and/or checkout before you place or finalise the order. We reserve the right not to export to some countries.

Where the basket or checkout is able to calculate applicable duties, taxes or similar import charges in advance, they will be shown there and form part of the amount due at the relevant payment stage. Where they cannot be calculated in advance, they remain the customer's responsibility and may be payable directly to the relevant authority or courier.

You must pay using the payment methods offered through the checkout or any other method we expressly agree with you in writing.

If there is an obvious error in the price shown, we may cancel the order and refund you, or contact you to confirm whether you wish to proceed at the corrected price.

5) Handmade-to-order production and lead times

All items sold on WelshGold.com are made to order.

Because of this, by placing an order you agree that delivery may take longer than 30 days.

Most website items are usually completed within about 4 to 6 weeks of the order being placed. Simpler items, such as plain band rings, may be ready sooner. More elaborate items may take longer.

A product page, bespoke quote or Order Confirmation may give a more specific estimate.

For international orders, shipping and customs processes may add additional time.

Lead times are estimates, not guarantees, unless we expressly confirm a guaranteed timescale in writing.

If you need a piece for a particular date, please contact us before ordering and we will tell you whether that date is feasible.

If we expect a material delay, we will contact you and offer an updated timeframe and, where appropriate, suitable alternatives or a refund.

Because our pieces are made to order, small differences consistent with crafting may occur, but your item will correspond in all material respects with the product description and any agreed specification.

6) Delivery, insurance and risk

We dispatch jewellery using fully insured and trackable delivery services appropriate to the value of the item.

A signature may be required on delivery.

Risk in the goods remains with us until the goods come into the physical possession of:

you; or

a person identified by you to take possession of the goods on your behalf.

If you ask us to deliver to a named third party or collection point identified by you, risk passes when the goods are delivered there.

We strongly discourage asking any carrier to leave valuable jewellery unattended. If you ask a carrier to depart from a signed-for delivery process or to leave a parcel unattended, this may affect practical insurance or claims handling, but nothing in this clause limits your statutory rights.

If delivery fails because you supplied an incorrect address, refused delivery, were unavailable where a signature was reasonably required, or failed to complete required customs formalities, we may charge any additional delivery, return, storage or administrative costs reasonably incurred.

7) International orders: duties, taxes and customs

For orders delivered outside the United Kingdom, we use insured and trackable international delivery services.

We may decline orders to destinations where delivery, customs handling, insurance or legal requirements make the order impractical.

Import duties, local taxes, customs charges and similar fees may be payable in the destination country.

Where our basket or checkout can calculate these charges in advance, they will be shown before you place or finalise the order and, where applicable, included in the amount due at that stage.

Where such charges cannot be calculated in advance, they remain the customer's responsibility and may be payable directly to the relevant authority or courier.

We are not responsible for delays caused by customs clearance processes or for charges imposed by customs authorities in the destination country.

8) Cancellations, returns and refunds

8.1 Standard right to cancel

If you are a consumer buying at a distance, you normally have the right to cancel a standard website item within 14 days after the day you receive the goods, without giving a reason.

This standard change-of-mind cancellation right does not apply to goods that are made to your specification or are clearly personalised. This includes, for example:

engraved items;

bespoke / offline commissions; and

any non-standard modification expressly agreed for you outside the standard product options shown on the website.

This does not affect your rights if an item is faulty, not as described, or not of satisfactory quality.

8.2 How to cancel

To cancel, email hello@welshgold.com and include:

your order number; and

a clear statement that you wish to cancel.

You may use the model cancellation form at the end of these Terms if you wish, but you do not have to.

8.3 Returning goods after cancellation

If you cancel a standard website item under clause 8.1, you must return it within 14 days of telling us you wish to cancel.

Unless the goods are faulty, not as described or otherwise in breach of your statutory rights, you are responsible for the cost of return shipping and for arranging adequate insurance.

Please contact us first for return instructions at hello@welshgold.com, especially if you are returning goods from outside the UK.

For returns we strongly recommend using an insured, tracked service that provides proof of delivery.

Returned items remain your responsibility until they are received by us.

8.4 Refunds

If you validly cancel under clause 8.1, we will refund you within 14 days of receiving the goods back, or earlier if you provide satisfactory evidence that you have returned them.

Refunds will be made to the original payment method.

Where you paid for a standard outbound delivery service, we will refund that standard delivery cost where required by law. If you chose a premium or express service, any refund may be limited to the cost of the standard service.

8.5 Condition of returns

You may handle returned goods only to the extent reasonably necessary to inspect them, in the same way you might in a shop.

If handling goes beyond what is reasonably necessary and the value of the goods is reduced as a result, we may reduce the refund to reflect that diminished value.

Product-specific rules also apply under the relevant Schedule below.

9) Faulty items / not as described / damage in transit

If your item is faulty, not as described, does not do what it is supposed to do, or arrives damaged, please contact us as soon as reasonably possible at hello@welshgold.com so that we can put matters right promptly.

We may ask for photographs or other reasonable information to help us assess the issue.

Nothing in these Terms restricts or removes your statutory rights, including your rights to repair, replacement, price reduction or refund where the law provides them.

10) Intellectual property and use of website content

All content on WelshGold.com, including text, photographs, product images, product descriptions, logos, trademarks, designs, graphics, layout and other material, is protected by intellectual property rights.

You may not reproduce, copy, edit, republish, scrape, adapt, distribute or use any website content for commercial purposes without our prior written permission.

Nothing in these Terms transfers to you any intellectual property rights in the website or its content, except the limited right to use the website for legitimate personal browsing and purchasing.

11) Liability

Nothing in these Terms limits or excludes liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

breach of statutory rights that cannot lawfully be limited or excluded; or

any other liability that cannot lawfully be limited or excluded.

We are not liable for losses that were not reasonably foreseeable at the time the contract was formed.

Nothing in these Terms excludes or restricts any liability arising from a failure to exercise reasonable care and skill in relation to service work.

12) Complaints, governing law and changes to these Terms

Complaints should be sent to hello@welshgold.com or to our registered office address above.

We aim to deal with complaints promptly and fairly.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, although if you live in another part of the United Kingdom you may also have rights to bring proceedings there where the law allows.

We may update these Terms from time to time. The version that applies to your order is the version in force on the date your order is accepted in the Order Confirmation email.

SCHEDULE A - PLAIN RINGS

This Schedule applies to plain rings without gemstones, including wedding rings, plain bands and plain Celtic rings.

A1. Ring size responsibility

Where you select or provide a ring size, you are responsible for ensuring it is correct. We recommend confirming your size using a reputable local jeweller or a reliable ring sizer before ordering.

A2. If we made the ring to the wrong size

If we have made the ring not in accordance with the size you ordered, we will remedy this at our cost.

A3. If you ordered the wrong size

If the ring has been made to the size you selected but does not fit, that is not treated as a fault. We may still be able to help by resizing, subject to feasibility and the terms below.

A4. UK customers - minor resizing goodwill

For UK customers, where technically feasible and appropriate for the ring design, we will normally offer one minor resize of up to half a size up or down without charge for labour.

You will be responsible for the cost of insured carriage to and from us.

A5. UK customers - larger resizing / not feasible

If resizing beyond half a size is required, or if the ring cannot safely be resized by a minor adjustment, we will provide a quote for the work and carriage.

A6. Non-UK customers

For non-UK customers, where the ring has been made to the size ordered and resizing is requested:

resizing or remake work is provided as a chargeable service;

you are responsible for shipping and insurance both ways;

we may charge an administration amount for customs/tax paperwork and handling time; and

any duties, taxes and carrier fees are your responsibility.

Where appropriate, we may recommend that minor resizing is carried out locally by a reputable jeweller at your expense rather than returning the ring to the UK.

A7. Pre-authorisation required

Do not return a ring for resizing without written authorisation and instructions from us.

SCHEDULE B - RINGS WITH GEMSTONES

This Schedule applies to engagement rings, eternity rings, gemstone-set rings and any ring containing stones.

B1. Resizing gemstone rings is more complex

Resizing rings with gemstones can be difficult and may require re-setting stones, reworking settings or remaking part of the ring. Risk factors depend on the design, setting type, stone type and the area of the ring affected.

B2. If we made the ring to the wrong size

If we have made the ring not in accordance with the size you ordered, we will remedy this at our cost.

B3. If you ordered the wrong size

If the ring has been made to the size ordered but does not fit, that is not treated as a fault. We will assess what is feasible and, if appropriate, provide a quote for resizing, re-setting, remake work or other required workshop steps.

B4. Non-UK customers

For non-UK customers, where the ring is not faulty and was made to the size ordered, any return-to-UK resizing or remake may also include:

an administration amount for customs/tax paperwork and handling time;

shipping and insurance both ways; and

any duties, taxes and carrier fees.

B5. Pre-authorisation required

Do not return a gemstone ring for resizing or service work without written authorisation and instructions from us.

SCHEDULE C - EARRINGS

This Schedule applies to earrings.

For hygiene reasons, earrings can only be returned where they are unused and returned in their original condition and packaging, and where any hygiene seal remains intact if one was applied.

This does not affect your statutory rights in relation to faulty goods, goods not as described, or other rights that cannot lawfully be restricted.

SCHEDULE D - OTHER NON-RING JEWELLERY

This Schedule applies to non-ring jewellery such as pendants, cufflinks, bracelets, torques and similar items.

Where you select a size, length or similar option, for example chain length, you are responsible for selecting the correct option.

If an item is made in accordance with the option you selected but you later want a different size or length, that is not treated as a fault. We may provide a quote for alteration work and carriage where alteration is feasible.

SCHEDULE E - ENGRAVING & PERSONALISATION

This Schedule applies where we provide engraving, personalisation or another expressly agreed non-standard customisation.

At present, engraving is generally arranged outside the normal website checkout. Customers are asked to contact us to discuss options and confirm the final wording, layout or other personalisation in writing before work proceeds.

E1. Instructions and approval

Engraving and personalisation are carried out strictly according to the instructions you provide and any wording/layout you approve in writing.

You are responsible for checking spelling, punctuation, dates, initials, wording and any other personalised content.

E2. Effect on cancellation rights

Engraved or otherwise personalised items are made to your specification. The statutory change-of-mind cancellation right does not apply to such items.

E3. If engraving or personalisation matches the approved instructions

If we have carried out the engraving or personalisation in accordance with your approved instructions, dissatisfaction with wording choices, date choices or stylistic preference is not treated as a fault.

E4. If we made an error

If we made an error compared with your approved instructions, we will remedy it.

E5. Non-UK customers

Where engraving or personalisation was carried out correctly to approved instructions, any subsequent remedial work and all shipping, customs, taxes and related costs are chargeable to the customer.

SCHEDULE F - REPAIRS, RESIZING, RESHAPING AND AFTERCARE SERVICES

This Schedule applies to repair, resizing, reshaping, restoration and similar aftercare/service work, whether relating to WelshGold.com items or, where we agree, jewellery originally made by another jeweller.

F1. Website-order ring sizing issues

Where the issue concerns ring size on a WelshGold.com order, Schedules A or B apply as appropriate.

F2. Pre-authorisation required

Do not send items to us for service work without written authorisation and instructions.

F3. Items not originally made by us

We may agree to work on jewellery that we did not originally make. However, outcomes can be affected by unknown alloys, prior repairs, hidden weaknesses, wear, earlier re-sizing, earlier re-tipping, stone condition, or design limitations.

F4. No repair or alteration is entirely without risk

No repair, resetting, re-clawing, re-tipping, sizing, cleaning or alteration process is entirely without risk, particularly where an item is old, fragile, previously repaired or contains stones that may have hidden weaknesses, prior treatment, chips, inclusions or wear.

We will explain any material risks we identify before proceeding and, if we consider the risk too high, we may decline the work.

F5. International service work

Because international service movements can create additional customs, tax, insurance and administrative complexity, we may limit, decline or accept such work only by prior agreement.

If we accept non-UK service work, the quote may include:

the service work itself;

shipping and insurance both ways;

an administration amount for customs/tax paperwork and handling time; and

any duties, taxes and carrier fees.

F6. Reasonable care and skill

Nothing in this Schedule limits your statutory rights or excludes our obligation to exercise reasonable care and skill.

SCHEDULE G - GEMSTONES, DIAMONDS, CERTIFICATION AND CUSTOMER-SUPPLIED STONES

This Schedule applies to gemstone-related products and services.

G1. Ethical sourcing

We aim to use ethically sourced, conflict-free gemstones supplied by trusted suppliers. Availability and sourcing may vary by stone type and specification.

G2. Stone type

Some product pages feature lab-grown diamonds or lab-grown alternatives. Others may feature natural diamonds or other precious stones.

The stone type for your order will be the stone type stated on the relevant product page or, for bespoke/offline commissions, the stone type confirmed with you in writing.

G3. Certification

Where a diamond is large enough and appropriate for certification, we will usually supply an internationally recognised certificate, such as GIA or IGI, unless we tell you otherwise in writing.

G4. Natural variation and screen display

Gemstones may show natural variation in colour, tone and appearance. Product photography is representative and screens may display colours differently.

G5. Customer-supplied stones

Customer-supplied stones are considered only by prior written agreement, usually in connection with bespoke/offline commissions or other work we expressly agree to undertake.

If we agree to consider a customer-supplied stone, we will first carry out a professional assessment and provide an acceptance note and/or written risk explanation before work begins.

We may decline to work with a customer-supplied stone if, in our judgment, the condition, cut, treatment, structure or setting risk makes the work unsuitable.

G6. Risk with customer-supplied stones

Even with reasonable care and skill, work involving customer-supplied stones may carry inherent risk where there are hidden weaknesses, chips, inclusions, prior treatments, wear or setting limitations. We will explain any material risks identified before proceeding.

Nothing in this Schedule excludes liability where the law says it cannot be excluded.

SCHEDULE H - INTERNATIONAL RETURNS AND SERVICE MOVEMENTS

This Schedule applies to non-UK returns and non-UK service-work movements.

International returns and service movements may require customs declarations and may create tax, duty and carrier-fee consequences in the destination country and/or the UK.

Where the return or service movement is not due to our fault:

you are responsible for using a suitable carrier and completing documentation accurately;

you are responsible for duties, taxes and carrier fees; and

if we incur charges because of incorrect or incomplete paperwork, we may recover those costs from you.

We will provide practical guidance where we can, but you remain responsible for compliance with carrier and customs requirements.

Please contact us first for instructions before returning goods from outside the UK.

SCHEDULE I - BESPOKE / OFFLINE COMMISSIONS

This Schedule applies to bespoke or commissioned work agreed outside the normal website checkout.

I1. Bespoke work is individually agreed

Bespoke work is usually confirmed by a written quote, scope of work, design approval and payment timetable.

I2. Design work / retainer

Where we agree a design retainer or design-stage payment, the amount, what it covers, and how any unused credit is dealt with will be set out in writing before work begins.

Where design work, sketches, CAD or similar services have already been provided, the part of the retainer covering that work is not refundable simply because you later decide not to proceed. Any unused credit will be applied or refunded as set out in the written quote or agreement.

I3. Customer-supplied designs and third-party rights

If you ask us to create or adapt a design using sketches, images, logos, motifs or other materials supplied by you, you confirm that, to the best of your knowledge, you have the right to use them and that our doing so will not infringe the rights of any third party.

We may refuse work that appears likely to infringe another person's intellectual property or other rights.

I4. Ownership of design materials created by us

Unless we agree otherwise in writing, any design drawings, CAD files, renders, manufacturing methods and related intellectual property created by us remain our property even after ownership of the finished piece passes to you.

I5. Customer-supplied stones

Where a bespoke commission involves a customer-supplied stone, Schedule G also applies.

I6. Effect on cancellation rights

Bespoke commissions and items made to your specification are usually outside the standard change-of-mind cancellation framework. This does not affect your rights if the item is faulty, not as described, or otherwise in breach of your statutory rights.

I7. Deadlines

If you need a bespoke item for a particular date, we encourage you to discuss that with us before paying any deposit or design retainer. Any guaranteed date must be agreed in writing.

MODEL CANCELLATION FORM (optional)

You may use this form if you wish to cancel a standard website item that is eligible for cancellation, but you do not have to.

To: Aur Cymru Limited / WelshGold.com