Terms and Conditions
WELCOME TO WWW.WELSHGOLD.COM
This document tells you who we are, how to pay for our products and shipping and delivery.
It also explains what to do if there’s a problem, as well as other important information you might need.
When we use the words “we”, “us” and “our”, we mean Aur Cymru Limited (our exporting company) or The Wild Gold Company Limited (when selling to UK customers)
When you visit our website or purchase from us you agree to be bound by these terms and conditions.
Please read the terms and conditions carefully before purchasing from us.
Please be assured we will always endeavour to act fairly and reasonably.
PRICE AND PAYMENT
We make ‘bespoke items’ for our customers, i.e. items made to a particular specification for a specific customers. Additionally, we sell ‘standard’ items (‘off the shelf’ items) such as pendants, earrings etc which are not made to customers’ bespoke requirements.
In the case of ‘bespoke’ items there will be an email exchange between ourselves and the customer whereby we agree the design specification and quote a price in pounds sterling. On acceptance of the quote we will issue a Customer Order Confirmation form to the customer for approval for accuracy. To confirm the order the customer is asked to pay a 50% deposit upon receipt of which work will commence on the understanding that the remaining 50% balance will be paid four working days before we despatch the item by secure carrier. Please note that once the 50% deposit has been received a contract (under English law) has been made between us and the customer which means that cancellation is not possible, and we must go ahead and complete the commission and the remaining 50% balance must be made. In exceptional circumstances we will delay completion of the commission by four calendar months. In the unlikely event of a dispute then English law applies.
In the case of ‘standard’ items the customer will email us to tell us that they wish to purchase a particular item. Normally the item will show a price on our website, however the UK price and the non-UK price will differ, so we need to establish in the email exchange the customer’s country of residence. Once we learn that the potential customer wishes to proceed we will issue a Customer Order Confirmation for them to check its accuracy. The Customer Order Confirmation will set out payment options normally in pounds sterling.
The individual prices of our jewellery items when listed on our website are in pounds sterling and are valid at the time you place your order. However, we have to reserve the right to amend the price to guard against unexpected price fluctuations or, also, against a price being incorrectly stated on the website. In the unlikely event of amendment being necessary we will advise you by email (or other means) and then you will be able to decide whether you wish to proceed to ordering the item at the amended price.
The total amount you will pay is the sum of:
1. The jewellery item price – as shown on our website (unless any of the circumstances described above apply).
2. For international customers, you are liable for the respective import duties and relevant taxes in your resident country.
Please note for non-UK Customers the price shown does not include Import duty and other taxes relevant to the country being exported to; this means you will need to pay Import duty and any other taxes to the authorities in the country the items are being sent to.
We will send you an email receipt of your payment to confirm it has been received and will keep you updated at every stage.
As stated above, payment in full must be received four working days before despatch.
Interest is charged on any late payments. Interest is calculated from the date of the invoice to the date where payment is received and is charged at a rate of 0.1 % of the sum owed, per day.
You will also be responsible for paying straightaway any costs we incur to recover any money owed to us i.e., in the form of legal fees.
SHIPPING AND DELIVERY
Deliveries to the UK mainland are free of charge.
All online orders include delivery by a registered courier and include adequate insurance to cover loss in transportation. All delivery timelines are a guide, and from time to time may be longer. For example, if there is a postal strike, or during busier times of the year such as Christmas.
Deliveries Outside the UK
All export orders will be delivered by a registered courier and include adequate insurance to cover loss in transportation. All delivery timelines are a guide, and from time to time may be longer. For example, if there is a postal strike, or during busier times of the year such as Christmas. We do need to charge for delivery outside the UK and we will advise you of the amount involved during email exchanges. Please note that you are liable for any local import duties and applicable taxes which are payable to the authorities of the country the item is being exported to. We will provide you with information which will assist you in establishing an indication of the local import duties and applicable taxes, but we cannot be held responsible for the accuracy of such information.
We will always give you the expected delivery time before your order is placed (the order is placed once you have accepted the accuracy of the Customer Order Confirmation and paid the 50% deposit).
To recap, the sequence of events is as follows:
A. For ‘standard’ items.
- In the case of ‘standard’ items, you contact us by email at email@example.com to tell us that you wish to purchase a particular item.
- We send you a Customer Order Confirmation setting out the details of the item together with other relevant information and the price.
- You email us to signify your approval of the information and price set out in the Customer Order Confirmation. At the same time, you send us 50% deposit to confirm the order.
- We then begin the work of creating the item.
- We keep you informed of progress.
- We advise you that the item is ready to be sent out to you and request payment of the remaining 50% balance.
- We arrange delivery to the address you have provided to us using a secure carrier.
B. For ‘Bespoke’ items.
- In the case of wedding rings you use the drop down menu system on our website which generates an email to us which we will reply to with a quote.
- In the case of an engagement ring or other bespoke item you contact us by email at firstname.lastname@example.org to tell us that you are interested in having us make the special piece of jewellery for you.
- We work with you to agree the final design of the bespoke item and the quote.
- We send you a Customer Order Confirmation setting out the agreed detailed specification of the bespoke item and the price.
- You email us to signify your approval of the specification and price set out in the Customer Order Confirmation. At the same time, you send us 50% deposit to confirm the order.
- We then instruct our goldsmith to begin the work of making the bespoke item.
- When the item is completed, we will email you to request payment of the remaining 50% balance.
- We will then prepare the bespoke item for delivery and liaise with you concerning the detailed delivery arrangements.
For ease of communication, we would like you to let us have your mobile (cell) phone number should we need to contact you in case of any delivery etc difficulties. If you do not wish to supply us with your mobile (cell) phone number, please let us know.
It is very important that you provide us with a suitable address to deliver your item. You will need to be available to receive the delivery of your item as a signature is required. We will contact you prior to despatch to arrange a delivery date.
If a signature cannot be obtained, then we cannot deliver your item. The item will be returned to us by the carrier for safe keeping and storage and we will contact you to re-arrange delivery. You will need to pay for all additional return, storage, and re-delivery costs.
Lost in Delivery
In the unlikely scenario that your item is lost on its way to you, you must contact us via email at email@example.com marked high priority within 10 days of your expected delivery date. We will then contact the shipping company to confirm that it has been lost in delivery and once that has been established we will contact you so that you can decide what you would like to do. You can either (a) receive a replacement at no additional cost or (b) receive a refund. If the item thought to be lost later arrives at your address you must immediately contact us by email at firstname.lastname@example.org high priority so that arrangements can be made for it to be returned to us – if the item has been exported to you to an address outside of the UK it is imperative that you do not attempt to return the item to us in the UK until you receive instructions from us about the procedure for doing so – this is because there are precise Customs rules that need to be observed.
In the unlikely scenario that your item arrives damaged, you must contact us via email at email@example.com within 3 days of it being signed for by you. We will need you to return the item to us so we can see the damage. If the damage can be made good then we will return the item to you after the necessary work has been carried out. If the damage cannot be made good we will contact you so that you can decide whether (a) you would like to receive a replacement at no additional cost or (b) receive a refund. If the item has been exported to you it is imperative that you do not attempt to return the item to us in the UK until you receive instructions from us about the procedure for doing so – this is because there are precise Customs rules that need to be observed.
If, due to matters beyond our control, an ordered item is unavailable for the intended despatch date, we will make contact via the email address you provided on purchase, to offer either:
· an updated despatch date
· an alternative item
· a full refund at your discretion
CANCELLATION AND CHANGES
You have the right to cancel your order if we are not able to provide you with the item you have ordered from us on the date specified at the price advertised.
Your Right to Cancel – ‘Standard’ Items
Any requests to cancel your order need to be sent to us via email to firstname.lastname@example.org and marked High Priority.
We will review what stage of production your order is at and confirm to you whether or not your order can be cancelled. In most cases we will be able to cancel the order, but we reserve the right not to do so.
If your item has been dispatched for delivery, we are unable to cancel your order.
Your Right to Cancel – Bespoke Items
Bespoke items are unique items made to your personal specification; this means will not be able to re-sell a bespoke item to another customer. Please note that once the 50% deposit has been received a contract (under English law) has been made between us and the customer which means that cancellation is not possible, and we must go ahead and complete the commission and the remaining 50% balance must be made. In exceptional circumstances we will delay completion of the commission by four calendar months. In the unlikely event of a dispute then English law applies. .
Our Right to Cancel
We may choose to cancel your order if payment is not received as expected or within timescales outlined to you. Sometimes things happen completely outside of our control – such as global pandemics, strikes, wars etc. These rare occurrences may impact our ability to conduct our business how we would like to. And in these situations, there may be a delay in your order, or we may not be able to fulfil your order at all and therefore reserve the right to cancel it. If we do cancel your order, we will let you know by emailing you at the email address provided when you made your purchase.
If you wish to make a change to your order, contact us on email at email@example.com and let us know what it is you would like to change. We will establish what stage of production your order is at and confirm to you if your order can be changed, and if there would be any additional cost to do so.
We accept returns of our pendants or bracelets from our ‘standard’ items’ range within 14 days of you receiving your order if they are in unworn, resaleable condition with no scratches or marks. We cannot under any circumstances accept the return of bespoke items.
For hygiene reasons, we are unable to accept returns or exchanges of earrings.
Please get in touch with us at firstname.lastname@example.org to organise a return. Please note the customer is responsible for the cost of the return postage and adequate insurance unless the items are faulty or not as described.
Returns should be sent to Aur Cymru Limited/ The Wild Gold Company Limited, 1 Seamer Road Corner, Scarborough North Yorkshire, YO12 5BB in their original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. We will confirm receipt of returned items to you in writing by email and will provide you with an exchange or a full refund within 28 days of the date on which we receive the returned items from you. We will issue any refunds to you on the credit card or debit card used by you to pay.
If you are returning the items to us, we suggest you send the items back to us by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit. The items are your responsibility until they are received and signed for by us and we are not responsible for parcels lost in transit. The Royal Mail Special Delivery service provides maximum cover of £2,500; for items in excess of that value you will need to arrange top up cover using a firm such as Secursus (https://www.secursus.com/en-gb/) or alternatively arrange a different carrier such as DHL.
Returning Jewellery & Giftware from Outside the UK
For customers returning items from outside the UK we strongly recommend that you use a fully qualified shipping agent familiar with the processes required. Amongst other matters, the words ‘BRITISH GOODS RETURN’ must be written on your customs declaration. If it is not clear to the Customs authorities that your purchase is a returned sale, we may incur customs charges as a result and we will pass these on to you. Please also write the item description as ‘Fashion Accessory’ to avoid raising awareness of the valuable contents enclosed.
All jewellery designs, photographs, and content on this website are our sole property. We make every effort to make sure that jewellery images on our website are accurate and true to the colour of the real-life item. Slight variations may occur, please allow for variations in screen and display equipment.
No part of our website, its contents, our logos or trademarks can be reproduced, distributed or used without our written permission.
If you ask us to use a design of your own, you take full responsibility for securing any permissions needed to complete it and retain all liability for any alleged copyright complications or infringements.
Use of our Jewellery
When you buy from us, you are choosing a quality item. The use and care of your item is your responsibility. It is not a toy. We take no responsibility for any damages, injuries or losses that happen during the use and wear of our jewellery. Please take every precaution to keep jewellery away for babies and children.
FEEDBACK OR COMPLAINTS
You can make a complaint or contact us in any of the following ways:
By email – email@example.com
In writing to –
Aur Cymru Limited (in the case of sales to customers outside the UK) or The Wild Gold Company Limited (in the case of sales to customers resident in the UK).
c/o IQ Chartered Accountants
1 Seamer Road Corner
We aim to deal with any complaint or contact from you promptly.
OTHER IMPORTANT TERMS
English law applies. Any claim made in a court relating to your purchase will be in the Courts of England and Wales. If any part of this agreement is deemed to be unenforceable, the rest of the agreement still stands.
This agreement is only for your benefit. No other person has any right to bring a claim under any term of this agreement.
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotion, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information without prior notice (including after you have submitted your order).